The First Mystery Shopping Franchise launches in the UK

Shopper Anonymous launches the UKs very first Mystery Shopping Franchise this month to meet the demand from the growing number of businesses requesting their services. Mystery shopping uncovers many positive and negative elements behind a business. It goes much deeper than reporting on customer service, it reveals the truth about its operations and gets to the heart of many issues that otherwise would be lost. We help good businesses become great businesses, explains Jonathan Winchester, Managing Director of Shopper Anonymous. Companies that employ mystery shopping services ultimately make more money because they understand what they need to do to satisfy their customers. At a time when the media is reporting a downturn in the economic climate, consumer opinions and spending patterns are shifting. Companies that under perform in terms of customer care will not be tolerated. Those companies that understand their customers will succeed, those will be the businesses that pay attention to what their shopping experience offers above the competition. Shopper Anonymous franchisees will be providing a tailored service which empowers the client to make informed strategic decisions to improve their business. A detailed customised analysis of customer service gets to the route of what changes need to be made in order for that business to become more successful. This is an exciting, evolving industry which suits individuals who are keen to own their business in a developing market estimated to be worth £25 million in the UK and rising rapidly year on year. Our turnover has increased by around 300% in the last 3 years showing a consistent increase in demand. Customer service is becoming more of an issue in recent years and those that invest in customer service will see the return, adds Jonathan. A recent focus group report identified that 75% of Shopper Anonymous clients recorded an increase in turnover after employing mystery shopping services. Please see our listing on this site.

To search other Franchise Opportunities for sale in the UK, please click the Home link above.